Privacy Policy

Introduction

UkaWellness is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact or consultation request form
• Subscribe to our newsletter or communications
• Contact us via email or phone
• Book or attend a consultation

This information may include your name, email address, phone number, and any other information you choose to provide about your health goals and dietary habits.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. We may also collect information about how you interact with our website.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer service
• Schedule and conduct nutrition consultations
• Send you information about our services
• Improve our website and services
• Comply with legal obligations
• Communicate with you about your consultations and follow-up care
• Analyse website usage and trends

Legal Basis for Processing

Under the UK GDPR, we process your personal data on the following legal bases:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary for a contract we have with you or to take steps at your request before entering into a contract
• Legal obligation: Processing is necessary for us to comply with the law
• Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not overridden by your rights and interests

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our website and conducting our business
• When required by law or to protect our rights
• With your explicit consent
• In connection with a business transaction such as a merger or sale of assets

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Under UK data protection law, you have the following rights:

• Right of access: You can request copies of your personal data
• Right to rectification: You can request correction of inaccurate personal data
• Right to erasure: You can request deletion of your personal data
• Right to restrict processing: You can request that we restrict processing of your personal data
• Right to object: You can object to our processing of your personal data
• Right to data portability: You can request transfer of your data to another organisation
• Right to withdraw consent: Where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details provided below.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymise it.

Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser. For more information about how we use cookies, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: